Política de envío

Shipping policy

Where we ship

We ship across the United States, including Alaska and Hawaii, and to many international destinations. If your country is available at checkout, we ship there.

Shipping costs — United States

- Orders of $50 or more: FREE standard shipping

- Orders under $50: $6.99 standard shipping

- Express shipping: $15.00

Shipping costs — International

- Orders of $50 or more: FREE standard shipping

- Orders under $50: $7.99 standard shipping

- Express shipping: $17.00

Subscriptions

The first order of every subscription ships FREE. Renewal shipping is set when you subscribe: if your first subscription order was $50 or more (after discounts), every renewal ships free; otherwise each renewal includes standard shipping ($6.99 in the US, $7.99 international; subscriptions started before October 20, 2026 keep the $5.99 shipping they signed up with). For example, Buy 1, Get 1 FREE on the Hair Removal Spray ($25 first order) renews at $50 + $6.99 shipping. Renewals ship automatically on the schedule you chose, and you can change the date, change the address, skip or cancel at any time before your next billing date by emailing hello@cloudsenseus.com.

Processing and tracking

We process orders 7 days a week. Most orders leave us within 1 to 3 days. You will receive a shipping confirmation email with a tracking number as soon as your parcel is on its way, and the tracking link shows the carrier's delivery estimate. If tracking has not moved for more than 5 business days, email us and we will chase the carrier.

Customs and import taxes (international orders)

International orders may be charged import VAT, duties or customs handling fees on delivery. These are set by your country and are the responsibility of the recipient.

Address accuracy

Please check your shipping address at checkout. We cannot reroute a parcel once the carrier has collected it. If a parcel comes back to us as undeliverable because of an incorrect address, we will contact you to arrange a reshipment.

Lost, delayed or damaged parcels

If your parcel arrives damaged, arrives with the wrong items, or does not arrive at all, we will send a replacement. See our Refund Policy for the time limits.

Contact

Shipping questions: hello@cloudsenseus.com