Refund Policy

Refund and replacement policy

All sales are final. We do not accept returns or give cash refunds on opened or unopened products, including subscription renewals. If something goes wrong with your order, we make it right with a replacement or store credit.

Damaged, wrong or missing items

If a bottle arrives broken or leaking, the wrong item was sent, or something is missing, email hello@cloudsenseus.com within 7 days of delivery with your order number and a photo. We will send a replacement or issue store credit, at no cost to you.

Orders that never arrive

If tracking shows your order as delivered but you did not receive it, email us within 14 days of the delivery scan and we will send a replacement or issue store credit once.

Patch test first

Before first use, try a small amount on a small patch of skin and wait 24 hours, especially before using on sensitive areas. If you notice redness, burning or irritation, stop using the product, rinse with water and email us.

Subscriptions

You can cancel your subscription at any time before your next billing date by emailing hello@cloudsenseus.com, and you will not be charged again. Renewals that have already been charged are not refundable.

EU and UK orders

You have the right to withdraw from your purchase within 14 days of delivery without giving a reason. Email us to use this right.

CloudSenseUS · Stamford, CT