Refund policy

Refund and replacement policy

All sales are final. We do not accept returns or give cash refunds on opened or unopened products, including subscription renewals. If something goes wrong with your order, we make it right with a replacement or store credit.

Damaged, wrong or missing items

Please check your order when it arrives. If a bottle is broken or leaking, the wrong item was sent, or something is missing, email us at hello@cloudsenseus.com within 7 days of delivery with your order number and a photo. We will send a replacement or issue store credit, at no cost to you.

Orders that never arrive

If tracking shows your order as delivered but you did not receive it, email us within 14 days of the delivery scan and we will send a replacement or issue store credit once. Repeat claims to the same address may require a signature on future deliveries.

Patch test first

Before first use, try a small amount on a small patch of skin and wait 24 hours, especially before using on sensitive areas. If you notice redness, burning or irritation, stop using the product, rinse with water and email us.

Subscriptions

You can cancel your subscription at any time before your next billing date and you will not be charged again. See our Subscription Policy for how to cancel. Renewals that have already been charged are not refundable.

Orders shipped to the European Union or the United Kingdom

You have the right to withdraw from your purchase within 14 days of delivery without giving a reason. Email us to use this right.

Contact

All replacement and store credit requests: hello@cloudsenseus.com