Help center

Orders are prepared within 1 to 2 business days. In the United States, standard shipping typically arrives 3 to 5 business days after that, and express typically 1 to 2 business days. These are estimates, not guarantees — carriers, weather and busy periods can add time.

Standard shipping is free on orders of $50 or more. Orders under $50 pay a flat $5.99, shown at checkout before you pay. Express is available at checkout for an extra charge.

Yes. International standard shipping is $7.99, free on orders of $50 or more. Delivery times vary by country, and any customs duties or import taxes are paid by the recipient.

You get an email with a tracking number when your order ships. Enter it on our tracking page. If tracking has not moved in 5 business days, let us know.

Contact us within 14 days through Order help and we will open a carrier claim or reship.

Your first order is the offer you picked on the product page, including any free bottles. After that it renews on the schedule you chose. The renewal price and schedule are shown on the product page, in your cart and at checkout before you pay.

Not always. The first order is a discounted introductory offer, so a renewal can cost more than the first order. The exact renewal amount is shown before you pay.

You can cancel future renewals anytime, with no fees. Email hello@cloudsenseus.com with your order number. To stop a renewal, cancel before it is processed.

Once a renewal has been charged and shipped, it cannot be cancelled. If it has not left yet, tell us right away through Order help and we will try to stop it, but we cannot promise that. You can still cancel all future renewals.

All sales are final and we do not give cash refunds. If something goes wrong with your order, we make it right with a replacement or store credit. See our Refund Policy.

No. These are personal care items, so we do not accept returns. Changing your mind, or not wanting an order after it has shipped, is not covered. Defective, damaged or wrong items are replaced.

Tell us within 30 days of the expected delivery date through Order help and we will send a replacement. A photo of what you received helps us fix it in one reply.

When we issue store credit, it is added to the email you ordered with and applies automatically at checkout on your next order.

Only at CloudSenseUS.com. We do not sell on Amazon or any other website, and we cannot help with orders placed on sites that imitate our name.

Our products are cosmetics. Patch test 24 hours before first use and do not use on broken or irritated skin. Individual results vary.